These Terms and Conditions apply to all our scheduled programs. By booking online or while on a phone call or in person at our office, the traveler accepts all these Terms and Conditions.

1- PROFILE AND RECORD-KEEPING

The Traveler Profile must be completed at least 60 days prior to departure or within 72 hours of booking, whichever is later.

If we do not receive the TRAVELER PROFILE promptly, your booking may be subject to additional fees and/or cancellation.

The TRAVELER PROFILE includes:

- Traveler Information / VISA Form

- These Terms and Conditions dated and signed

- Copy of your passport

- A digital picture of you with a white background

2- MINIMUM AGE

Children traveling with a parent or guardian should be more than 12 years old. Travelers are required to be at least 18 years old when unaccompanied by an adult. 

Based on Polimita  Travel dba In Touch Travel discretion, date range will be considered in a case by case basis when a customized group has been organized.  

3- PRICING

Prices are per person, based on double occupancy. A limited quantity of single-occupancy rooms are available for an additional charge. Prices include lodging at first class hotel or private homes (depending on the tour), meals according to the program, all ground transportation to scheduled activities, visas. Prices do not include airline tickets, airline checked bags fees or excess baggage fees. We do our best to provide accurate and up-to-date information on our website, but errors may occur. Prices and availability are subject to change at any time, and prices are not guaranteed until we receive your payment confirmation.

Prices do not include transportation to the start point of the program. The traveler is solely responsible for any airfare or other travel expenses from the traveler´s home location to the start point of the program. 

4- PAYMENT POLICY

4a) DEPOSITS: A deposit per person is required to guarantee your reservation, which will be applied towards the cost of your tour. The Deposit amount is based on the tour cost and could range from $495 to $995. Deposits are generally non-refundable, except in rare cases when we cannot confirm all the components of a booking at the purchase price. 

4b) CONFIRMATION:  Once we receive your booking and deposit, we will confirm all prices and availability within 3-4 business days  and will send you a confirmation email. If upon confirmation, any option or component you selected is no longer available or any price has increased, you may cancel your booking and receive a full refund on your deposit, which is otherwise non-refundable. Any arrangement for your domestic flight to the start point of the journey should be made upon receive confirmation from In Touch Travel and the Deposit payment is made. If you make any arrangements before our confirmation is on your own risk and Polimita  Travel dba In Touch Travel will not be liable for any missed connection of your flights or changing fees imposed by airlines.

4c) FINAL PAYMENT:  Any pending balance must be paid in full at least 60 days prior to departure, or within 72 hours of your booking whichever is later. If sending payment by regular mail please make sure it reaches us by the due date. Late payments are subject to a $50 late payment fee. If your final payment is more than 15 days late, your reservation will be automatically cancelled and your deposit will be forfeited.

5- CHANGES 

After we receive your order with deposit and before 60 days of departure, we can generally make changes to your booking for a $100 per-person change fee. 

We cannot make any change within 60 days of departure.

6- CANCELLATION AND REFUND

If a traveler cancels for any reason after the final payment is received, the traveler must notify Polimita  Travel dba In Touch Travel in writing. The cancellation will be effective upon Polimita  Travel dba In Touch Travel receipt of the written notification at its office in 510 SW 64th CT – Miami – FL – 33144 - USA.

In the unlikely event Polimita  Travel dba In Touch Travel needs to cancel a trip, the full amount paid by the traveler will be refunded. The traveler agrees to work with Polimita  Travel dba In Touch Travel in finding alternative options to avoid any trip cancellation including, but not limited to, traveling from another point of departure or changing dates 1 day before or after the schedule. Polimita  Travel dba In Touch Travel will not be liable for any trip arrangements made by travelers to the start point of the trip.  

Polimita  Travel dba In Touch Travel incurs substantial administrative and planning costs prior to the departure of a traveler. Therefore, all cancellations incur a per-person cancellation fee, listed as follow:

- 60 days prior to departure: $800 (Change is permitted for $100 per person fee) 

- 59-45 days prior departure: $1500

- 44-0 days of departure:  No Refund 

The cancellation fee is based on the full package price. If cancellation is required traveler will receive the full package price less the cancelation fee, according to the date of cancelation is received.  

Although the Deposit is non-refundable, traveler may apply the Deposit to another program to be scheduled within 6-months of the scheduled start date, subject to space availability and Polimita  Travel dba In Touch Travel discretion.

Unused services cannot be refunded once the trip has begun. No refund can be made for absence by travelers from any part of the itinerary.

It is very important that all travelers understand the cancellation policy. If it is not clear, please contact us for clarification. Polimita  Travel dba In Touch Travel, cannot make exceptions to this cancellation policy for any reason, including medical emergencies or any reason beyond its control. 

Polimita  Travel dba In Touch Travel strongly recommends travelers to purchase trip cancellation insurance.

7- RESPONSIBILITIES AND DISCLAIMER

Neither Polimita  Travel LLC dba In Touch Travel, nor their employees, officers, directors, successors, agents, neither own nor operate any entity, including but not limited to hotels, planes, yachts, buses, etc., which is to, or does, provide goods or services for these programs. Because Polimita  Travel LLC dba In Touch Travel does not retain any control over the personnel, equipment, or operations of these suppliers, Polimita  Travel LLC dba In Touch Travel assumes no responsibility for and cannot be liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the tour suppliers, or other employees or agents, (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (3) any wrongly, willful, or negligent act or omissions on any part of any other party not under the supervision or control of the Polimita  Travel LLC dba In Touch Travel, (4) government actions, sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Polimita  Travel LLC dba In Touch Travel is not responsible for any baggage or personal effects of any individual participating in the programs arranged by Polimita  Travel LLC dba In Touch Travel. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with trip cancelation and/or the loss of luggage or personal effects. 

8- DOCUMENTS REQUIREMENTS

Passports & Visas

PASSPORTS: Passports are required for all U.S. citizens traveling abroad. Passports should contain at least 2 blank pages for immigration stamps and must be valid for at least 6 months after your return date. 

Due to TSA Secure Flight requirements, you must enter all traveler names on the TRAVELER PROFILE  exactly as they appear on the travelers' passport(s). If accurate information is not provided, airlines may charge penalties to make corrections, or may even deny boarding.

VISA REQUIRED: All US citizens must have a visa to enter Cambodia and Vietnam. The VISAs will be processed by the In Touch Travel and it cost is included in the tour price. Travelers should provide the VISA APPLICATION FORM at the time of booking. If you hold a passport from another country, please check other requirements or contact us for more information. 

Booking with Polimita Travel LLC dba In Touch Travel you agree and accept all these Terms and Conditions.